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Delivering Performance
with Excellent Connectivity
Virtual Field Engineering System (VFES)
Our global network on Virtual Field Engineering System (VFES) combines a competent field force with first-class engineering expertise through audio-visual communication.
Engineer
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Field service engineers with engineering degrees and hands-on field experience
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Access to back-end systems
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Identification of root cause
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Field repair instruction and real-time communication with field technician
VFES
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Tech support center with engineers
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Service software
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Global audio-visual communication system
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Same-day report generation
Field Technician
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Field service technicians with technical backgrounds and field experience
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Clear understanding on charger hardware and software
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Ongoing training
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Precision and accuracy through simultaneous guidance from engineers
Industry Leader in Quality Service and Innovation
Developed exclusively by Infigo, VFES enables outstanding performance and efficiency.
As a field service and project management tool, it responds flexibly to the unique demands of our clients and delivers expeditious results of superior quality like no other.
Communication
End-to-end consolidated contact line provided by VFES supports a strong communication network among key personnel to deliver the best results.
Accuracy
Live audio-visual communication between engineers and field technicians yields unparalleled accuracy and quality in work conducted for our clients.
Speed
Our clients are guaranteed to receive a service report within 24 hours of work completion. Expedience and promptness are among Infigo's utmost priorities.